PoliciesPrivacy Policy

This website is owned and operated by The Butchart Gardens Ltd., and is protected by copyright and trademark laws. You may not copy, reproduce, republish, upload, post, transmit, distribute, or modify material, including graphics, images, and code from this website. You may download information from this web site for your personal, non-commercial use only.

The logos and name of The Butchart Gardens are registered trademarks and may not be used by others without permission from The Butchart Gardens Ltd.

Pantheon hosts our web pages and the shopping cart is hosted by Shopify. Our website does not automatically collect any individually identifiable information from visitors. The only personal information that may be collected (on order forms) includes: name, address, e-mail address, telephone number.

When you visit our web pages, our web server software may collect certain non-personally identifiable information such as the type of browse you are using (e.g. Firefox, Internet Explorer) and the type of operating system you are using (e.g. iOS, Microsoft Windows, Linux). This information is automatically entered into our server logs, as it is when you visit any site on the web. We may use this information to help diagnose problems with our server, or to administer our website. This website uses Google Analytics and Google Analytics Demographics and Interest Reporting. Should you wish to opt out, you may use this add-on for your browser.

We use the information you provide about yourself to fulfill your requests and to respond to your enquiries about our products. We do not sell, rent, share, or otherwise disclose to any other person or organization our mailing list or other personally identifiable information. Credit card numbers are not stored on this site, but are passed directly to our processor.

If you would like us to keep your email address on file in order to contact you about new products or special offers, you have a chance to request this on the order form. Select the box under the email address field. You may also make this request using our contact page, or by sending an email to email@butchartgardens.com if you are not currently placing an order.

Other web pages may contain links to other sites whose information practices may differ from ours. Visitors should consult the other sites’ privacy notices as we have no control over information submitted to, or collected by, these third parties.

We have put into place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security and correctly use the information we collect online.

We use secure socket layer (SSL) software which is industry standard for secure e-commerce transactions. It encrypts all your personal information including credit card number, name and address, so it cannot be read as the information travels over the Internet. Our web pages are being hosted by Pantheon, which also holds our SSL Secured (128) Certificate to ensure transmission of your information.

If you have any questions about our Website Security and Privacy Policy, contact The Butchart Gardens at (250) 652-4422.

While considerable care has been taken in preparing and maintaining the information and materials contained on this website, they are provided on an “as is” basis without warranty of any kind, express or implied and The Butchart Gardens Ltd. does not guarantee the accuracy or completeness of the information. The information contained herein is subject to change without notice. In addition, the information herein shall in no way be construed as constituting a recommendation by The Butchart Gardens Ltd., unless otherwise noted. Links from this website to other websites, or references to products, services or publications other than those of The Butchart Gardens Ltd., do not imply endorsement or approval of such websites, products, services or publications by The Butchart Gardens Ltd. or its affiliates.