12 Month Pass

We no longer print an expiry date on your 12-Month Pass to reduce plastic waste and save you time when renewing. You may now create an online account for yourself, allowing you to view your expiry date, renew your pass, and change your contact information. You can also check your expiry date at the Admission Gate and in the Information Centre.

We have installed a self-serve scanner in the Information Centre that will display your expiry date when you swipe your pass through it.

• The following link will take you to the page used to create a new account:

https://tickets.butchartgardens.com/webstore/shop/viewItems.aspx?cg=Createaccount&c=accessorcreate

• Click on the green lettering to move you to the next page.

• Now click on “Create an Account” to get started.

• Once you click on “Create an Account”, a box will expand below. Using the Membership Lookup feature will expedite the process as it will autofill the information you provided when you purchased your 12 Month Pass.
• Please make sure to accurately fill in the fields. Any fields with a red line are required.
• If the information that auto filled is no longer accurate, you can update it after you have

Passes can only be renewed AFTER they have expired.  As a result, in order to get the most out of your pass renewal, we recommend that you wait until you wish to return to The Gardens for a visit.

Pass holders can simply use their pass until the time that our admission gate attendant informs them that it has expired. You can then simply renew your card at the admission gate.

You can create a pass-holder account for yourself online, where you will be able to view the expiry date, renew your pass and edit personal contact information.

Additionally, we have installed a self-serve scanner in the Information Centre that will display your expiry date when you swipe your pass through it.

• choose the ‘Pass Renewal’ option above on this page.

• You will then be able to choose the most appropriate option for yourself depending on whether you have an account or not.

• If you have an account, log in, click on the “Memberships” tab and then the green “Renew” button.

• Renewals can be accomplished online without an account, however, your pass must be in a 30 day expiry window in order for you to do so. The system will let you know if this is the case.  You will need to create an account in order to access your exact expiry date.

• The following link will take you to the login page: https://tickets.butchartgardens.com/webstore/shop/viewItems.aspx?cg=Createaccount&c=accessorcreate
• As an existing account holder, simply click the black “Account Login” button on the right to fast track to the login page.

• Once you have successfully logged in to your account, you will notice three tabs in grey: Account Information, Orders and Memberships.
• Account Information tab allows you to change your password and edit account information.

• Orders tab allows you to view previous passes and tickets purchased online.

• Memberships tab allows you to view your expiry date and renew your pass (once it’s within the 30 day expiry window).

THE PURCHASE OF A 12 MONTH PASS ENTITLES YOU TO A YEAR’S WORTH OF VIEWING THE GARDENS ONLY.

Admission restrictions apply on Firework Saturdays and Special Event Days, when offered.

Pass Benefits:

• 10% discount in the award-winning Dining Room Restaurant, the Blue Poppy Restaurant, Coffee Shop, Annabelle’s Café, the Gelateria and specialty food carts.
  • Excluding alcohol. Not valid with other discounts, promotions or events.
• 10% discount on in-store purchases from the Seed & Gift Store and seasonal Gallery for Pass holder only.
  • Excludes gift cards, prepaid tickets, and postage stamps. Not valid for online shopping.
• Up to 4 adult guests arriving with an Adult 12 Month Pass holder will receive a 10% discount on admission.
  • Cannot be combined with any other offer. Excludes Youth and Child passes.
• Please note that The Magic of Christmas season is included with a 12 Month Pass and is not considered a “Special Event”.

Additional Benefits when possible:

• Discount on admission for Special Events for Adult 12 Month Pass holders. Refer to our entertainment calendar for Special Event dates.
  • Excludes Youth and Child passes.
• Complimentary evening entertainment in the summer months (excluding Firework Saturday & Special Events). 

Subscribe to our 12 Month Pass e-newsletter to learn about upcoming promotions, Special Events, food & wine evenings, and exclusive shopping events. Be sure to sign up online below or in person at the Information Centre.

In order to receive your discount in the Food Services venue and the Seed & Gift Store, your pass must be presented.

The 12 Month Pass is non-transferable and non-refundable.

Pass Restrictions: 

• On Firework Saturdays and Special Event Days, access to The Gardens is only permitted until 4pm.
  • Payment for admission will be required, and will be refunded provided departure is by 4pm.
  • On these dates, please expect alternate parking that is further from the entrance. Close parking is unavailable.
  • The 12 Month Pass does not include entertainment that takes place on Firework Saturdays, when offered.

Ticket Policy & Liability Waiver